LET'S COLLABORATE
LET'S COLLABORATE

Privacy Policy

Privacy Policy

Last updated: 21 November 2025

Go Collaborate (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. What Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, mailing address)
  • Payment or billing information (for ticket purchases or service bookings)
  • Social media handles or preferences (when interacting with our content)
  • Demographic information (e.g. age range, interests) if provided
  • Any other information you choose to provide (e.g. via web forms or surveys)

We only collect sensitive information (such as accessibility needs or dietary requirements for events) when necessary to provide our services and only with your consent.

We do not knowingly collect personal information from children under the age of 15 without consent from a parent or guardian.

We may also collect personal information such as images, video, or voice recordings if you attend an event or venue where filming or photography is taking place. In some cases, this may include footage from closed circuit television (CCTV) or other security cameras used for safety and operational purposes.

We may collect publicly available personal information that you have shared via social media, public websites, or other online platforms, especially when you tag or interact with our content.

  1. How We Collect Your Information

We collect personal information in a variety of ways, including:

  • When you purchase tickets, make bookings, or register for events
  • When you sign up to our mailing list or promotions
  • When you contact us via email, phone, or online forms
  • Through third-party platforms we use for ticketing, payments, or email marketing
  • Automatically through cookies and analytics tools on our website
  • Via CCTV footage or recordings captured at our events or premises
  • From photographs, video, or audio recorded during events
  • From publicly available sources such as social media profiles or online platforms (e.g. if you tag us or mention us in a post)
  • From ticketing agents or third-party vendors authorised to sell tickets on our behalf
  1. Why We Collect Your Information

We collect, hold, and use personal information to:

  • Process bookings, purchases, and transactions
  • Communicate with you about events, shows, or services
  • Send you updates, promotions, and newsletters (with your consent)
  • Improve our services, content, and customer experience
  • Comply with legal and regulatory obligations

We may use images or recordings from our events or venues for promotional, archival, or operational purposes.

  1. Disclosure of Personal Information

We may share your personal information with:

  • Third-party service providers (e.g. ticketing platforms, payment processors, email marketing tools)
  • Venue partners or co-presenters where necessary for event delivery
  • Government or regulatory bodies where required by law

We may also disclose your personal information to third-party ticketing agents who sell tickets to our events or services. When purchasing through these platforms, their privacy policy will also apply. We encourage you to read their privacy policy before providing personal information to them.

We will never sell your personal information.

  1. Storing and Securing Your Information

We store personal information on secure servers and take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure. This includes using encryption, secure payment gateways, and limited staff access.

If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.

  1. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. Please contact us using the details below.

  1. Marketing Communications

We may use your contact details to send you event updates, news, or promotional material. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

  1. Use of Cookies and Website Analytics

Our website may use cookies and analytics tools. Some cookies may be set by third-party services (e.g. Facebook Pixel, Google Analytics) to track browsing behaviour across websites. These help us understand how our marketing campaigns perform and tailor content to users. You can manage cookie settings via your browser.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to read their policies separately.

  1. International Disclosure

In some cases, your information may be stored or processed by third-party services outside Australia (e.g. cloud storage or email platforms). Where this occurs, we take reasonable steps to ensure your data is protected in line with Australian privacy law.

  1. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

  1. Contact Us

If you have any questions about this policy or wish to make a privacy complaint, please contact:

Go Collaborate

Tara King

Email: tara@gocollaborate.com.au

Phone: +61 419 44 77 06

If you make a complaint, we will investigate it and respond to you in writing within a reasonable timeframe (usually within 30 days). If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).